Refund Policy


We do not accept refunds. Our refund policy covers Defective or Damaged Products and Items Lost in Transit only.

Defective or Damaged Products

If you have received faulty or damaged products, please contact us with images of the product within 7 days. We will gladly send out a replacement order or issue you a full refund.

Items Lost in Transit

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceeds our displayed time frame by 20 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.


We do not accept returns for refunds. Our guarantee only covers defective or damaged products, and items lost in transit.

Lost or Stolen Packages

Blue Leto is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Blue Leto will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Refunds Due To Long Shipping

By placing an order on our website, you automatically agree with our shipping times. You will not be issued a refund if you decide you don't want to wait for your order. Our refund policy ONLY covers damaged or defective goods and items lost in transit. Visit our Shipping page for more information regarding shipping times.

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